Shipments and returns
Delivery
Delivery area
We deliver to Switzerland, Liechtenstein, Germany, Italy, France, Austria, Belgium and the Netherlands. For delivery addresses outside this area, please enquire in advance at info@titikas.ch.
Delivery times
The available delivery time ranges can be seen in the online store. Deviations in time as well as the blocking of a certain delivery date are possible, especially on peak days with exceptionally high delivery volumes, whereby any claims for damages as well as further claims of the customers are excluded.
No deliveries are made on Sundays and official national or cantonal holidays.
If the customer is not on site at the time of delivery and has not given any specific delivery instructions, the delivery will be deposited at the door of the apartment or at the reception or at the entrance door of the company. If the customer's mailbox is part of a mailbox system, the delivery person will leave an invitation for collection in the mailbox. The customer must then pick up the delivery at the corresponding post office.
The customer is responsible for the products delivered, even if they have not been received directly.
The delivery costs are included with titikas.ch. The delivery costs communicated in the online store and the delivery costs guideline apply. The delivery costs are listed as an additional item in the shopping cart and on the invoice.
Notice of defects
If products with obvious damage to the packaging or contents are delivered, the customer must immediately complain to the delivery agent and refuse acceptance, without prejudice to his rights to claim for defects. The customer is obliged to receive a damage confirmation from the delivery person. All transport damages are to be reported additionally immediately to titikas.ch.
Further it is incumbent on the customer to examine the ordered products immediately upon receipt. For any defects or deviations from the order, the customer service of titikas.ch must be notified on the day of delivery either by telephone on the number +41 (0) 62 562 84 38 or by e-mail info@titikas.ch. After this, only hidden defects can be claimed within 7 days, which must be reported to the customer service of titikas.ch immediately after discovery. The amount paid by the customer for the defective goods will be credited to the customer account. titikas.ch reserves the right to demand proof of the defect.
Returns
The buyer bears the costs for returns. Returns must be arranged in advance with Titikas (info@titikas.ch).